Distributions, documentation and 24/7 support
Client and plugin downloads, user guide, pre-project assessment, implementation, integration with HIS (hospital information systems) and equipment, staff onboarding, SLA-based technical support and long-term maintenance of ArchiMed solutions.
- Quick start and client installation
- Study list (RIS) and filters
- DICOM viewer: tools, measurements, window/level
- Voice input of reports and signing
- Keyboard shortcuts and frequently asked questions
- Audit of IT infrastructure and network topology
- Connecting DICOM modalities: CT, MRI, ultrasound, X-ray
- HIS integration via HL7 v2 / FHIR / REST
- Archive migration from legacy PACS
- Pilot operation and acceptance testing
- Базовый курс работы с DICOM-вьюером и RIS
- Администрирование PACS и резервного копирования
- Программа «Сертифицированный специалист АрхиМед»
- Тренинги по постобработке КТ/МРТ и фьюжн-сериям
- Электронный учебный портал, тесты, сертификаты
- Three SLA tiers: Bronze, Silver, Gold
- Response time from 15 minutes for critical incidents
- Hotline: phone, email, portal, Telegram bot
- Remote access over secure channels
- 24/7 monitoring of services and DICOM nodes
- Regular updates and major version upgrades
- Customization of templates and hanging protocols
- Security audits and preparation for FSTEC inspections
- Connecting new modalities and AI modules
- Archive capacity planning and scaling
Eight stages — from assessment to development
Each stage has an assigned project manager, implementation engineer and ArchiMed supervisor. Checklists, documents and acceptance certificates for every stage are available in the customer portal.
Three support tiers — matched to your workload
Each plan comes with a fixed incident response time, support line hours and regular reporting. Tiers can be combined: different plans for the production PACS and the test environment.
- Remote access on request
- Security updates
- Quarterly incident report
- Permanent remote access
- Proactive service monitoring
- Monthly SLA and incident report
- Regular feature updates
- Dedicated technical account manager (TAM)
- Quarterly infrastructure health check
- On-site engineer visits
- Updates and customization at no extra charge
Twenty years of experience in medical imaging
A team of radiologists, DICOM/HL7 engineers and system architects. We support regional archives, federal healthcare facilities and private clinic networks.
What customers usually ask
How long does a turnkey PACS implementation take?
For a single department with two or three modalities, the typical timeline is 6–10 weeks from contract signing to acceptance testing. For network projects and regional archives, from 4 months. The exact plan is drawn up based on the results of the assessment.
Can an archive be migrated from another PACS?
Yes. We support migration from commercial and open-source PACS via DICOM C-MOVE/C-STORE and by direct DICOMDIR import. The archive is transferred without loss of data or tags; study history and links to the RIS are preserved.
Кто проводит обучение и где это происходит?
Обучение ведут сертифицированные тренеры АрхиМед — действующие радиологи и системные инженеры. Очно на площадке заказчика, в нашем учебном центре в Москве или дистанционно через учебный портал. Длительность — от 2 до 5 рабочих дней в зависимости от роли.
How does the support team’s remote access work?
Through a secure VPN with two-factor authentication and action logging. Every connection is recorded in the customer’s audit system. We can also work through your own bastion / jump host without opening additional ports.
What does the standard maintenance package include?
Regular updates, security patches, incident analysis under the selected SLA, a quarterly health check and an archive load report. Custom enhancements and feature extensions are handled as a separate block within the maintenance contract.
Is operation in a secure environment under FSTEC requirements supported?
Yes. The software is included in the Unified Register of Russian Software (rights holder: ArtVision LLC), holds an FSTEC certificate and a Roszdravnadzor registration certificate (Russian medical device registration). We hand over the full document package and the threat model to the customer before the security attestation of the information system begins.